December Tip for Course Managers: Understand players' expectations

Any player who sets foot on a course comes with built-in expectations…for teeing off on time, for a round of reasonable length, for good flow on the course with no waiting, for a relaxing, fun experience, etc. etc. etc.

 

You can prime the pump for success if you try to align your players’ expectations with what you can actually deliver. If your course’s pace rating is 4:45, let players know. You’ll be asking for continual complaints if your players expect a four-hour round and get a five-hour round. (If you don’t know your pace rating, you can get an official one from your regional golf association, or you can contact me for an unofficial pace rating.)

 

Don’t make the mistake of selling tee times at an interval that your course design can’t handle. The tee sheet will quickly fall behind schedule, so that no group will get the tee time you sold them. You’ll be guaranteeing that virtually every player in the day will wait to tee off, and the wait will get longer as the day goes on. Your staff will be apologizing all day long. If you aren’t sure what your starting interval should be, I can help with that.

 

Be up front, and your players will know what to expect and plan for. They’ll recognize that you're in control and they'll appreciate it. And your course’s reputation will be the winner.

 

Tip by Bill Yates, Pace Manager Systems

 

Testimonials

  • "We cut more than 30 minutes off our average 18-hole round."

    Dane Bohrer, PGA, General Manager

    Ancil Hoffman Golf Club, California
  • "Bill Yates is the Guru of pace of play."

    Paul Spengler, Executive VP

    Pebble Beach Golf Links, California
  • "Our pace of play is much better and our members love it."

    Alice Plain, PGA, Director of Golf

    Vail Golf Club, Colorado
  • "Bill Yates unquestionably provides the most enlightening analysis of pace of play I have ever seen."

    Terry Florence, Director of Golf

    Wild Dunes Golf Resort, South Carolina
  • "What Bill did for us was fantastic. Every golf course should adopt his approach."

    Rod Cochrane, General Manager

    Predator Ridge Resort, British Columbia
  • "I can’t thank you enough for what you’ve done for us."

    Shawn Smith, Director of Golf

    Pebble Beach Resort, California
  • "It’s the best money I’ve ever spent. It’s like you’ve given me an additional course to use."

    Perry Cooper, Golf Manager

    Jasper Park Lodge, Canada
  • "We have now put 3:57 on all our range balls."

    Alan McGregor, General Manager

    St Andrews, Scotland
  • "Your training sharpened our focus on quality."

    Nathan Stith, Director of Golf

    Doral Golf Resort and Spa, Florida
  • "Thanks to Pace Manager, we can now communicate with each other and our guests with facts."

    Brian Shaw, Head Golf Professional

    Doonbeg Golf Club, Ireland
  • "Our members and guests couldn’t be more pleased!"

    Cary Corbitt, Director of Sports & Operations

    Harbour Town Golf Links, South Carolina
  • "Your program was not an expense; it was a sound investment."

    Terry Boldt, Golf Division Manager

    City of Calgary Municipal Courses, Canada
  • "Magnifique!"

    Alexis Davet, General Manager

    Golf de la Grande Bastide, Provence
  • "You’ve made a great difference. I always recommend you to other courses."

    Frank Jemsek, Owner

    Cog Hill Country Club, Illinois
  • "Thanks to you, we have experienced two magical years of smooth flowing golf and exceptional pace"

    Steve Harker, Mgr. Performance Excellence

    Osprey Ridge at Disney World, Florida
  • "We continue to see marked improvement and exceptional quality."

    Gregg Lindquist, General Manager

    Desert Willow Golf Resort, California
  • "Thanks to you, the pace of play was better than it’s been in years, even during the Thursday and Friday rounds."

    Dawn Coe-Jones, LPGA Tour Player

    U.S. Women's Open Championship, Pumpkin Ridge, Oregon
  • "The pace of play in this championship was better than it has ever been."

    David Pepper, R&A Championship Comm. Chair

    The Open Championship, Muirfield, Scotland
  • "ss"

 

Client Courses

  • Wild Dunes Golf Resort

    Charleston, South Carolina

  • Osprey Ridge at Disney World

    Lake Buena Vista, Florida

  • Doonbeg Golf Club

    Doonbeg, County Clare, Ireland

  • Desert Highlands Golf Club

    Scottsdale, Arizona

  • Poppy Hills Golf Course

    Pebble Beach, California

  • Amelia Island Plantation

    Amelia Island, Florida

  • US Women's Open Championship

    Pumpkin Ridge GC, Port., Oregon

  • Ancil Hoffman Golf Club

    Carmichael, California

  • Vail Golf Club

    Vail, Colorado

  • Bandon Dunes Golf Course

    Bandon, Oregon

  • Hong Kong Golf Club

    Hong Kong, New Territories

  • Pennant Hills Golf Club

    New South Wales, Australia

  • Predator Ridge Resort

    Vernon, BC, Canada

  • Pebble Beach Resort

    Pebble Beach, California

  • Doral Golf Resort & Spa

    Miami, Florida

  • City of Sac. Municipal Courses

    Sacramento, California

  • The Coeur D'Alene Resort

    Coeur d'Alene, Idaho

  • Singapore Island Country Club

    Singapore

  • The Old Course

    St. Andrews, Fife, Scotland

  • City of Cal. Municipal Courses

    Calgary, Alberta, Canada

  • Desert Willow Golf Resort

    Palm Desert, California

  • Coronado Municipal Golf Course

    Coronado, California

  • Gleneagles Golf Course

    Perthshire, Scotland

  • US Open Championship

    Merion GC, Ardmore, Pennsylvania

  • The Open Championship

    Muirfield GC, E. Lothian, Scotland

  • Jasper Park Lodge

    Jasper, Alberta, Canada

  • Harbour Town Golf Links

    Hilton Head, South Carolina

  • Ford's Colony Country Club

    Williamsburg, Virginia

  • HeatherGlen Golf Course

    Calgary, Alberta, Canada

  • US Women's Open Championship

    Sebonack GC, Southampton, NY

  • Golf de la Grande Bastide

    Provence, France

  • Cog Hill Country Club

    Lemont, Illinois

  • El Caballero Country Club

    Tarzana, California

  • Landsdowne Resort

    Landsdowne, Virginia

  • The Bog

    Saukville, Wisconsin

  • Poppy Ridge Golf Course

    Livermore, California

  • Sanctuary Cove - The Palms

    Queensland, Australia

  • Sanctuary Cove - The Pines

    Queensland, Australia

  • Mission Hills Country Club

    Rancho Mirage, California

More than 150 courses around the world use Pace Manager Systems. view all...

 

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