December Tip for Course Managers: Understand players' expectations

December Tip for Course Managers: Understand players' expectations

Any player who sets foot on a course comes with built-in expectations…for teeing off on time, for a round of reasonable length, for good flow on the course with no waiting, for a relaxing, fun experience, etc. etc. etc.


You can prime the pump for success if you try to align your players’ expectations with what you can actually deliver. If your course’s pace rating is 4:45, let players know. You’ll be asking for continual complaints if your players expect a four-hour round and get a five-hour round. (If you don’t know your pace rating, you can get an official one from your regional golf association, or you can contact me for an unofficial pace rating.)


Don’t make the mistake of selling tee times at an interval that your course design can’t handle. The tee sheet will quickly fall behind schedule, so that no group will get the tee time you sold them. You’ll be guaranteeing that virtually every player in the day will wait to tee off, and the wait will get longer as the day goes on. Your staff will be apologizing all day long. If you aren’t sure what your starting interval should be, I can help with that.


Be up front, and your players will know what to expect and plan for. They’ll recognize that you're in control and they'll appreciate it. And your course’s reputation will be the winner.


Tip by Bill Yates, Pace Manager Systems



  • "We continue to see marked improvement and exceptional quality."

    Gregg Lindquist, General Manager

    Desert Willow Golf Resort, California
  • "What Bill did for us was fantastic. Every golf course should adopt his approach."

    Rod Cochrane, General Manager

    Predator Ridge Resort, British Columbia
  • "We have now put 3:57 on all our range balls."

    Alan McGregor, General Manager

    St Andrews, Scotland

Client Courses

  • Ford's Colony Country Club

    Williamsburg, Virginia

More than 150 courses around the world use Pace Manager Systems. view all...


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