"Case Study: Bringing Pace Manager Systems to Pebble Beach Golf Links"



"Bringing Pace Manager Systems to Pebble Beach," a 2013 case study by Bill Yates, published at USGA online. Bill reviews how he worked with Pebble Beach to solve their slow play problems, providing a seamless golfing experience and helping the best get better.

 

[excerpt]  "At iconic Pebble Beach Golf Links, wrapped around the crashing surf of the Pacific coast, guests from around the world arrive at the first tee ready for a magical experience they have often waited a lifetime to enjoy. Recently Pebble Beach Company asked for my help in improving their pace of play, a critical element that can tip the balance between a guest’s expectations and their actual experience on the course. 

Our most important success factor came from involving our professional golf staff in the day-to-day management of pace of play and quality,’ said Executive Vice President RJ Harper. ‘Staff morale is high, and we all realized that managing the pace and flow of play can be done. As a result round times are now lower and more consistent throughout the day....The most critical variables are being controlled: groups are starting precisely on time, guests are receiving clear, but pleasant, direction from the staff, and the course delivers smooth-flowing rounds with little or no waiting. These improvements have come together as key elements of the guest experience, silently broadcasting the message of quality and value....’“     --Author Bill Yates

 

Click here to read the full case study.

Testimonials

  • "Our members and guests couldn’t be more pleased!"

    Cary Corbitt, Director of Sports & Operations

    Harbour Town Golf Links, South Carolina
  • "Magnifique!"

    Alexis Davet, General Manager

    Golf de la Grande Bastide, Provence
  • "Your training sharpened our focus on quality."

    Nathan Stith, Director of Golf

    Doral Golf Resort and Spa, Florida
 

Client Courses

  • Mission Hills Country Club

    Rancho Mirage, California

More than 150 courses around the world use Pace Manager Systems. view all...

 

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